Microsoft Bing Local Listing Center Backlog? What Is It About The Claiming Process?

As of today, Saturday, March 6, 2010 Microsoft Bing’s Local Listing Center is no longer accepting new local business listing claiming and updating until their backlog and issues have been resolved. When visiting the URL https://ssl.bing.com/listings/ListingCenter.aspx the following notice has been mosted: “Local Listing Center Backlog: We have received a lot of feedback recently regarding issues with claiming and updating business listings using Bing Local Listing Center. We are actively working on fixing these issues and will closely monitor the progress of clearing out the backlog. We understand that this has been very frustrating for many of you and sincerely apologize for the long delays. Thank you for your patience! Bing Local Listing Center Team” What is not as clear is why a couple of sentences further there is the following notice that is actually active and takes you through the “Add new listing” process. “If you’d like to add a new listing for your own business or for one you represent, click the Add new listing button to get started.” As far as issues that business owners are having with their Microsoft Bing Local Listing Center we are not entirely sure of those details, however, anyone is free to take a look at the Bing Local Listing Center forums to see the types of frustrations that exist at http://www.bing.com/community/forums/12279.aspx Local business listings have become a good local business marketing tool for the local business to reach the local consumer through web searches and mobile searches.  Afterall, local business listings are showing up before organic results in a regular search at the major search engines. Unfortunately, not all business owners have come to the realization that they do not have to passively let these interactive web pages exist.  There are those business owners that have caught on quickly if they claim and update their local business listing, they can use this as a local marketing tool.  To some extent not have to even both with search engine optimization (seo) of their website, but rather put their energy into the local business listing. In order to make these interactive yellow pages a beneficial local business marketing tool, the first step is to claim the listing before you can update the listing with the business marketing material.  This claiming process is partly to blame for the issues Microsoft Bing is encountering with the backlog.  Depending upon the website one visits to claim the business listing, there are four methods being employed to verify the authenticity of the claimant E-Mail Postcard in the mail with a Pin code Phone call to your business phone number with a pin code Manual verification The Pin Code that is provided is to unlock the local business listing in order to update the information with text copy, keywords, business descriptions, products, services, photos, videos, coupons, and much more.  Depending upon the local listing website, some allow you all of these options (e.g. Google) others begin charging a fee for enhanced listing in order to have all this information present to the local consumer through web searches or mobile searches. The claiming process is very important because if the wrong person gets access to the local business listing for a business they can detract customers to a different location by phone or by website address.  Additional damage that can be done includes incorrect information on photos, videos, coupons, and much more.  Because consumers are using the local business listings to locate a business, product or service in their immediate area in person, by phone or website, the security around local business listings has to be high priority for any local listing website. Local business listings started with a basic business directory on the Internet going back over a decade.  The process has evolved and matured as social media and mobile devices allowed consumers to start using these interactive yellow pages to post their reviews as well as use them to locate a business, product or service in their local area.  There are over 60 local business listing websites on the Internet in five different categories.  They include the search engines, social communities, 411 websites (aka yellow page type websites), GPS websites and the age old business directory. I have discussed Local Business Listing Hijackings and Local Business Listing Brand Security Concerns in previous articles.  It is absolutely important to not passively wait for the local listing websites to put the appropriate security in place to claim your listing.  The complexity of these local listing websites to put security in place ranges to include not only the obvious claiming process, but many of them allow data to be inserted from other databases on the Internet and I cannot say I am clear there is good security around this later process.  If someone wanted to hijack a local business listing, they could just as easily insert the wrong information through a low level business directory that sells its data upstream or inserts its data directly into a higher level local listing website. Depending whose data source you use, there is an estimated 30 million businesses in the U.S.  While the top search engines like Bing, Google and Yahoo have “some” front end security to their process; their API’s make them vulnerable through the back door.  Data is provided to their local listings from 3rd party sources including “get listed” services.  Additionally, if someone cannot claim a listing easily, the process within these local listing websites allows for additional listings with the same address to be submitted by anyone.  While none of these local listing websites have the capacity to take on the claiming process of 100% of all business all at the same time, the recommendation is to start the claiming process regardless of how long it may take and if they get back logged.  This is not just a top tier search engine issue either.  The claiming process has to be performed through lower tiered local listing websites, as well, in order to insure accurate information that is being passed around the Internet. Certainly your time resources are limited and Local Business Listing Management Services are provided by SmartFinds Internet Marketing . You will find this to be of great benefit to your time resources and the low cost service may eliminate your yellow page ad costs. Let the experts of over 15 years Internet marketing experience help you use this local business marketing tool properly and prevent brand security issues from occurring. Check out the SEO Tools guide at Search Engine Journal . Microsoft Bing Local Listing Center Backlog? What Is It About The Claiming

Weekly Search & Social News: 03/30/2010

Welcome to another edition of ‘ 7 Days of Search and Social ‘ – I hope it finds you well. Once again, like the Trademark guy before it, the SEO world got together again last week. This time it was the drama that was the ‘Verfied SEO Affair’. That one leads the way this week. Even Bill (Slawski) was taking a stand – a fiesty bunch we be! And hey, there are even the usual collection of informative and entertaining posts as always… I hope you find something of use… or a giggle even. Lead

Yahoo Search Arrives on the Apps Store

Why Yahoo took this long to release a native iPhone app for its search engine is a mystery. Yet, it’s a significant day for the iPhone since the release of Yahoo Search app for the iPhone finally completes the triumvirate of the major search engines for the iPhone.  Google has long been in the Apps Store while Microsoft’s Bing recently got an update. And while both Google and Bing tried to include as much nifty features as they want in their respective iPhone apps, Yahoo decided to go the simpler route – a simple and yet pleasant interface that loads search results as fast as you can think it can. The Yahoo Search app for iPhone also remembers your visited links and displays a short description of the sites you are loading. The app also display news flash in real-time place at the top of  your iPhone’s screen. The only thing that could probably turn you off is the fact that the application is ad-sponsored.  And given the small screen real estate of  the iPhone, those ads can get pretty annoying. The app’s poor voice search feature is livable as well as the lack of direct access to maps and some other features. Still, the Yahoo Search iPhone app is a pretty good one and is packed with some great features such as the following: Local Maps: Get maps tied to your location; place a phone call or get directions with one tap Search Assist: Offers instant, local suggestions as you type Best of Yahoo!: Get results from Yahoo! Sports, News, Finance, Movies, and more— designed just for the iPhone. Voice search: Don’t type—just talk, making search easier and faster Local Businesses Photos: View photos, ratings, phone numbers, and more from Yahoo! Local, Yelp!, and Citysearch Personalized information: Tailored results that get even better the more you search Fast queries: Get site summaries at a glance with Quick Load “My Log”: Offers quick access to recent searches and local business results Shake to clear: Start a new query with a shake of your iPhone Here’s the iTunes Link for Yahoo Search app. Check out the SEO Tools guide at Search Engine Journal . Yahoo Search Arrives on the Apps

Facebook Searches Grow by 10% in February

ComScore has just released its February search engine rankings data. And while there’s nothing new in terms of who is on top, who gained and who lost, what’s surprising about it is that among all the online properties where searches are conducted other than the five major search engines, Facebook gained a significant amount of searches in February. Yes, it seems that more search activities are happening on Facebook lately.   Facebook’s total search queries may not be that significant compared to the top search engines, but then it was only the online property which registered search query growth in February – amounting to 10%  increase from its January search market  share. Total searches conducted on Facebook was 436 million while Google got 13.5 billion search queries, Yahoo got 2.5 billion and Microsoft sites got 1.7 billion searches. In terms of Core Searches though, Facebook is nowhere near the top five search engines where Google stays on top of the pact with 65.5% of searches, Yahoo with 16.8% and Microsoft Sites with 11.5%. Both Google and Microsoft had a slight increase in search market share in February with 0.1% and 0.2% respectively. Total searches in the U.S. amounted to 14.5 billion which is a slight 5% decrease compare with data in January. Google Sites got 9.5 billion of these searches, Yahoo got 2.5 billion and Microsoft 1.7 billion. Check out the SEO Tools guide at Search Engine Journal . Facebook Searches Grow by 10% in

W3C Validation for SEO – Myth and Reality

A topic that has been discussed extensively by some people in the SEO community is the notion that having a W3C compliant web site is either critical to SEO or it’s not.  Most recently, Edward Lewis and I debated back and forth on Twitter, with Edward holding firm to his long-standing position that compliance is necessary and me taking the stand that 100% compliance is not necessarily a factor in ranking. This latest back and forth was prompted by a tweet I posted while listening to Matt Cutts being interviewed by WebProNews during SMX West.  In that tweet, I summed up what Matt had said regarding SEO and having a site that passes code validation.   My tweet stated : W3C compliance is NOT an SEO factor to Google #MattCuttsQuote #SMX Edward then followed up to our Twitter conversation on this by writing a very lengthy and quite detailed article backing up his position on the matter.  I’ll leave it up to you to take the time to read that article yourselves.   And here, I would like to speak to my own position and the logic behind it. How Much Compliance Is Important? If the goal is to ensure that a client site has the best possible chance at it’s highest organic rankings, then we need to acknowledge that even just factoring in Google, there are about 200 indicators to consider.  Now, I don’t know about you, but here’s the reality.  With 200 factors to consider, I also have just as much of a responsibility to my clients to focus on those factors that I believe will yield the most results for the investment of time and resources. Because of this, I do not check client web sites for 100% W3C compliance as part of my audits.  Even though having a site 100% compliant with W3C standards is a best practice concept, I am not a web developer.  And I have not been hired to ensure that W3C compliance is being met in every way possible. So if a page has an opening paragraph tag without it’s subsequent closing tag, I don’t ultimately care as much to document such findings. Sure, it might only take me a few minutes to run compliance tests.  But as Edward is so capable of doing, documenting a site’s shortcomings at that level could, potentially, just as easily take hours – if you’re going to include details on how to resolve those specific problems.  Multiply that by cross-browser testing work.  Because we all know perfectly well that not one single web browser truly complies 100% with W3C compliance either. So just because a site is 100% compliant doesn’t even mean it’s going to be properly displayed across web browsers.  And that means compliance isn’t so straight forward either. Maximized Return On Recommendations There are so many other fish to fry, that I need to use my time wisely.  Telling clients that their site is not properly validating due to some P tag problem might earn me a pat on the back for being thorough.  Yet if they fix that issue, I do not believe it’s going to have enough of a positive impact on their SEO as compared to them focusing on any one of the dozens of other action items I usually come up with that are direct SEO issues. Competitive Reality Here’s where the two camps differ.  In one camp, if a site is not 100% compliant, it’s not a truly optimized site.  In the other camp, if a site, when held up to the competitive landscape, is just as fast, and has just enough compliance aspects to get by, then an SEO focus is better spent on quality content depth, site architecture from a content topic relationship perspective, internal and external link depth and relationships. Limited Budgetary Resources How many clients do you have where the budget for web initiatives is unlimited? Maybe I don’t work with the right clients, because none of my clients has EVER fit that bill.  Instead, they’ve got specific budgetary parameters from within which they can work.  And if a 5,000 page site has to have its entire dynamically generated URL structure rebuilt from the ground up in order to address just the Page Title to URL relationship for SEO, I guarantee you that this task is infinitely more critical, being specific to SEO, than ensuring there’s a proper closing to a paragraph tag. No Disrespect Now this isn’t about disrespect to people who believe that strict W3C compliance is important.  Let’s face it – while most of us in the SEO industry know that we can make use of image alternate attributes, personally, I make sure I’m very careful in clarifying to clients that making use of them is first and foremost an issue of providing content to visually impaired people that helps them understand the purpose of an image they may not see.  With that caveat in place, I then go on to communicate how this is an opportunity for SEO because the search engines interpret images on a page to be one indicator as to the purpose of that page. So if I have to choose between instructing my clients to work on the alternate attributes of their site’s photos or alternately, making sure paragraph tags are closed, given those aforementioned budgetary limits, I’m always going to go with the one that’s going to help the search engines learn more about the page’s focus or purpose.  Whether a paragraph tag is closed or not does not help or hurt this either way. W3C Standards For SEO In addition to the image alternate attribute, there are several other HTML standard tags, that when properly used (in accordance with W3C guidelines for valid coding of web pages), are clearly SEO best practices as well. Whether it’s proper use of header tags, bolding, bullet point implementation, or any one of dozens upon dozens of elements to HTML, it’s clear that a site IS better off from an SEO perspective, when that site meets those standards. Heck, if a site is so botched up in the validation process, it’s even possible that Google won’t even be able to index it. The Elephant In The Room We Can’t Ignore Any discussion about validation and SEO must, by nature of this arena, include addressing the primary causality of 100% validation not being a “have to”.  One that Validation evangelists refuse to acknowledge as being a serious consideration. There are many millions of sites that already exist,  and millions more being deployed all the time, that are NOT 100% compliant. I’m not here to debate the cause of that or rail against anyone who might have caused it.  Heck.  My own sites fail to meet complete validation.  Because, as stated earlier, I am NOT a developer.  I use OFF THE SHELF solutions.  Programmed by other people.  Because that is what I felt was justifiable in costs to create my own sites. And that’s just reality. If any of the top search engines were to put more emphasis on w3C compliance than on those aspects that help the engine learn the purpose of a site or indicate importance of specific content, or help indicate 3rd party verification of a specific site’s authority, then the SERPs would be spitting out even more garbage than they do now.  Honestly. At The End Of The Day That’s what it really comes down to at the end of the day.  Because even if they DID say compliance is a factor, they could NEVER say it’s more important than those factors that are currently most important.  Because at the end of the day, if two sites are both fully compliant, that’s a one-time thing.  Either they are compliant, or they’re not.  But if two sites have different depth of content, the amount on one site or the other can change at any time.  And the relationships between pages can continually change. And the number of other sites that mention or link to either can change.  Frequently. And even if I tell my clients they have to get their sites to validate, in cases other than ones similar to those I describe here that are clearly specific to SEO, that validation is NOT going to move my client’s site up in the SERPs.  Because while they were busy revamping their P tags, sixty of their competitors were adding new content.  Or building quality inbound links. Yeah, But … Okay so I just said that ensuring a site validates for things that are not specific to current SEO isn’t necessary. Well, if that’s the case, then why is half the SEO industry freaking out over page speed? Clearly, on the surface, page speed has nothing to do with SEO. Except Google has given enough indication now that we are recommending page speed issues be addressed. Because Google has changed their tune. They say that a faster page load is providing a better user experience. Well surely then, if that’s the case, what’s to stop them from saying that 100% validation is also providing a better user experience? Simple. It’s that pesky P tag. Let me know when that changes. Alan Bleiweiss has been an Internet professional since 1995, managing client projects valued at upwards of $2,000,000.00.  Just a few of his most notable clients through the years have included PCH.com, WeightWatchers.com, and Starkist.com.  Follow him on Twitter @AlanBleiweiss , read his blog at Search Marketing Wisdom , and be sure to read his column here at SearchEngineJournal.com the 2nd and 4th Tuesday each month. Check out the SEO Tools guide at Search Engine Journal . W3C Validation for SEO – Myth and